What to do if you are unhappy with our service
Although we aim to offer you the best possible service, there may be occasions when you feel you have cause for complaint. When this happens we will always try to resolve the problem quickly and to your satisfaction. If you remain unhappy with our response, you can escalate your complaint through our internal complaints procedure.
Where you first make your complaint
We aim to acknowledge your concerns within 24 hours but occasionally it may take longer to look into the matter fully. If this happens, we will let you know within 5 working days together with who will investigate your complaint and reply to you. Usually the people you first raise the matter with are able to help, but there may be occasions when a specialist area needs to be involved. If you’re unsure who to contact, you can:
Call us on: 0800 652 8086
Our lines are open 8:30am to 8:30pm, Monday to Friday and 9am to 4pm on Saturdays
Email us at:customerrelations@moneyadvicenetwork.co.uk
Alternatively, you may wish to write to us at:
Customer Relations
MoneyAdviceNetwork
Unit 1C Riparian Way
The Crossings Business Park
Crosshills
Keighley
West Yorkshire
BD20 7BW
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